1. Introduction
This Refund Policy outlines the terms and conditions under which ByteHive Studio provides refunds for our software development services, products, and solutions. We are committed to fair and transparent business practices and strive to ensure client satisfaction with all our services.
By engaging our services or purchasing our products, you agree to the terms of this Refund Policy. We encourage you to read this policy carefully before making any purchases.
2. Refund Policy for Software Development Services
2.1 Custom Software Development
Given the custom nature of software development services, refunds are handled as follows:
- Project Discovery Phase: If you decide to cancel the project during or after completion of the discovery phase but before development begins, we will refund 70% of the discovery phase payment. The remaining 30% covers our administrative costs, initial consultations, and resources allocated.
- Development Phase: Once development has begun, refunds are provided on a pro-rata basis for work not yet completed. Completed milestones and deliverables that have been approved are non-refundable.
- Project Completion: After the project is completed and final deliverables are accepted, no refunds will be issued.
2.2 Retainer Services
For monthly retainer services:
- Unused hours from a monthly retainer are non-refundable but may be rolled over to the following month, subject to the terms of your specific service agreement.
- Cancellation of retainer services requires 30 days' written notice. Any pre-paid amounts beyond the notice period will be refunded, less any hours used during that period.
2.3 Fixed-Price Services
For fixed-price services and packages:
- Cancellation before work begins: 90% refund
- Cancellation after work begins but before 25% completion: 50% refund
- Cancellation after 25% completion: No refund
3. Refund Policy for Digital Products
3.1 Software Products and Templates
For downloadable software products, templates, or digital resources:
- Due to the digital nature of these products, refunds are generally not provided after the product has been downloaded or access credentials have been provided.
- However, if you experience technical issues that prevent the proper functioning of the product, you may be eligible for a refund within 14 days of purchase if our technical support team cannot resolve the issue.
3.2 Subscription Services
For subscription-based services:
- Cancellation of subscription services can be done at any time, but refunds are only provided for the current billing period if cancelled within 7 days of the billing date.
- Annual subscriptions paid in advance may be refunded on a pro-rata basis, less a 15% administrative fee.
4. Conditions for Refund
Refunds may be provided under the following conditions:
4.1 Service Quality Issues
If our services fail to meet the specifications outlined in the agreed-upon scope of work or service agreement, you may be eligible for a partial or full refund, depending on the nature and extent of the issues.
4.2 Substantial Delays
If ByteHive Studio causes substantial delays beyond the agreed-upon timeline (excluding delays caused by client feedback, changes in requirements, or force majeure events), you may be eligible for a partial refund.
4.3 Service Unavailability
If a service or product becomes completely unavailable due to issues on our end and we are unable to provide a suitable alternative, a full refund will be issued.
5. Refund Process
To request a refund, please follow these steps:
5.1 Refund Request Submission
Submit your refund request by emailing billing@bytehivestudio.com with the following information:
- Your name and contact information
- Order or invoice number
- Date of purchase
- Reason for requesting a refund
- Any relevant documentation or evidence supporting your request
5.2 Review Process
Our team will review your refund request and respond within 5 business days. We may request additional information or clarification to properly assess your request.
5.3 Refund Processing
If your refund request is approved:
- Refunds will be processed using the original payment method when possible.
- Credit card refunds typically appear on your statement within 5-10 business days, depending on your financial institution.
- Bank transfers may take 7-14 business days to process.
6. Non-Refundable Items and Services
The following items and services are generally non-refundable:
- Services that have been fully delivered and accepted
- Custom development work that has been completed according to specifications
- Rush fees or expedited service charges
- Third-party costs that have already been incurred (e.g., licenses, hosting fees paid to third parties)
- Services cancelled after their scheduled delivery date
- Consultation fees for time already spent
7. Special Circumstances
7.1 Project Cancellation by ByteHive Studio
If ByteHive Studio must cancel a project or service for any reason, you will receive a full refund for any prepaid amounts for services not yet rendered.
7.2 Force Majeure
In the event of circumstances beyond our control (natural disasters, acts of war, significant cyberattacks, etc.), refund policies may be adjusted. We will work with clients on a case-by-case basis to find fair solutions.
7.3 Client Dissatisfaction
While we strive for complete client satisfaction, subjective dissatisfaction with the aesthetic aspects of deliverables that otherwise meet the agreed-upon specifications is not grounds for a refund. We encourage clients to be thoroughly engaged during the feedback and revision processes to ensure the final product meets expectations.
8. Changes to This Policy
ByteHive Studio reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage clients to review this policy periodically.
The refund policy in effect at the time of your purchase will apply to your transaction.
9. Contact Information
If you have questions about our Refund Policy, please contact us:
